Michael knew that his reaction in that moment would make or break the whole exercise, as well as his personal credibility. So he took a radical approach and responded authentically.
Nobody expected Michael to start at the top of list one, item one and start fixing them all. But they saw him try. He proved through his own actions that the session hadn't been a consultant-assigned exercise that he had been forced into tolerating.
This blog is based on this book. In it are actionable ideas on being a better manager: The 1% Edge - The Workbook - Power Strategies to Increase Your Management Effectiveness