Reminder: This is a mini-course on effective management. It is a prelude to what will eventually be a full online management course taken from the seminars I've taught across North America.
You can follow it on Twitter with the hash tag #mmc and look for the coaching tip at the end of each one:
Lesson #1: What the Heck is Management - Are You Doing it?
Coaching tip: Take the time to answer the questions - start a notebook from this mini-course. Remember - handle and direct are action verbs. How would you rate your skill level for each of those answers.
The 1% Edge - The Workbook - Power Strategies to Increase Your Management Effectiveness